PREFACE
This document (and each of the documents mentioned below) defines the General Conditions of Use of this website (www.angelas.be) as well as the General Conditions of Purchase of our products sold on the site (hereinafter: conditions “).
You should carefully read these terms and conditions, our cookie policy as well as our privacy policy (hereinafter: the “data protection policy”) before using this site. By using or placing an order on this site, you agree to be bound by these Terms and Conditions and our associated data protection policies. Therefore, if you do not accept all the terms and conditions and the data protection policy, we ask that you do not continue to use our site.
These terms and conditions may be subject to change. You should therefore consult them regularly, because the applicable general conditions are those which apply at the time of the use of this site or the conclusion of the contract (as described below).
For any questions regarding the Terms and Conditions or the Data Protection Policy, please contact us at angelasfoodcatering@gmail.com. COMPANY DETAILS The sale of products via this site is organized by Angela’s, a company governed by Belgian law, registered with the Banque Carrefour des Entreprises (CBE) under number BE 0551.876.451, whose registered office is located at 72 Rue Bruyère, 7890 Ellezelles. To contact us: Email: angelasfoodcatering@gmail.com or by phone on 0032 (0) 471 22 12 68 YOUR DATA AND YOUR VISITS TO THE SITE All information and / or personal data that you provide to us through the site will be treated in accordance with the data protection policy. By using this site, you agree to the processing of this information and data and you declare that the information and / or data provided is true and correct. Angela’s undertakes to use your data for the execution of the agreement you conclude through your order, and to send you information from “Angela’s” without obligation. If you would also like to receive information by e-mail, please also enter your e-mail address. We treat your data as confidential information and will only pass it on to a third party who assists in the performance of this agreement. You can at any time request, correct, modify or delete your data that we keep in the list of customers of “Angela’s”, and you can refuse that “Angela’s” uses your data to send information. Simply make the request in writing to the following address:Angela’s -angelas.be, Rue Bruyère 72, 7890 Ellezelles. The customer is responsible for the confidentiality of his identifiers and the use of his password. Your password is stored encrypted, so “Angela’s” does not have access to it. “Angela’s” strictly respects the Belgian law of December 8, 1992 relating to the protection of privacy in the processing of personal data. Thanks to your user profile, you have access to all your data available on “angelas.be”, and you can consult, modify or delete them at any time. “Angelas.be” uses cookies. Cookies are standard Internet technology that allows certain information to be stored and accessed on the user’s system. Cookies cannot be used to identify a person, a cookie can only identify a machine. Each Internet user can configure his computer so that cookies are not accepted. If your computer does not accept cookies, you may encounter problems during the ordering process. If this is the case, we ask that you contact us so that we can still enter your order. “Angelas.be” keeps online visitor statistics in order to see which pages of our website are visited. If you have any questions about the privacy statement, you can contact us by email at the following email address: angelasfoodcatering@gmail.com USE OF ANGELA’S WEBSITE By using this site and placing orders on it, you expressly agree: 1. (i) to Use this site only to conduct consultations or to place legally valid orders.2. (ii) Not to place false or fraudulent orders. If it can reasonably be considered that similar orders have been placed, we are entitled to cancel them and inform the competent authorities accordingly.3. (iii) To provide us with your email address, postal address and/or other correct information and correct information. You also authorize us to use this information so that we can contact you if necessary. You will not be able to place an order if you do not provide us with all the required information. By placing an order on this site, you confirm that you are over 18 and have the legal capacity to enter into agreements. AVAILABILITY OF SERVICES The delivery service for the products offered on this site is only available in Belgium. Customers from other countries should email “angelasfoodcatering@gmail.com” first, then each request will be seen and handled separately. VALIDATION OF THE CONTRACT The information contained in these General Conditions and the data appearing on the Angela’s site do not constitute an offer to sell but an invitation to negotiate. Until we have explicitly accepted your order, no agreement will be concluded between you and us relating to the products. If your order is not accepted and the amount has already been debited, you will receive a full refund. To place an order, you must follow the online purchase procedure and click on “Approve payment”. Thereafter, you will receive an e-mail confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer that you submit to us for the purchase of one or more products. All orders are subject to our approval. We will notify you of such approval by sending you an email confirming that the order has been dispatched (“Delivery Confirmation”). The purchase contract between the parties of a product (the “Contract”) is only valid from the date of dispatch of the delivery confirmation. Only the products covered by the delivery confirmation will be the subject of the Contract. We will not be required to deliver any other unordered product until we confirm dispatch of the order to you in a Delivery Confirmation. PRODUCT AVAILABILITY All product orders are subject to availability. THE PRICE All prices quoted always include VAT and all other taxes payable by the customer. If transport, reservation or administrative costs are charged, these will be indicated separately. The price indication refers only to the item as it is described verbatim. The accompanying photo is for decorative purposes and may contain items or items that are not part of the product and therefore not included in the price. REFUSAL TO PROCESS AN ORDER We reserve the right to remove any product from this site at any time and to replace or modify any content or information contained therein. Although we will always do our best to fulfill all orders, exceptional circumstances may arise which require us to refuse to process an order after sending you an order confirmation. We reserve this right at all times. We shall not be liable to you or to any third party for our decision to remove a product from our site, our decision to replace or modify any content or information contained on this site, or our refusal to accept an order. (managed after sending the order confirmation) DELIVERY We are proud of our delicious products and therefore naturally want to deliver them to you or to the person you want to surprise, as quickly as possible. We work with Bpost and process all orders until 12:00 p.m. the same day, except for Saturdays, Sundays and public holidays in which Bpost does not work. Orders on these days will only be processed/packed the next business and shipping day, due to product freshness. Our target delivery time is therefore (within) five (5) working days. However, delays may occur for reasons related to the customization of our products, unforeseen circumstances beyond our control or the delivery area. If for any reason we are unable to meet the delivery date, we will notify you and offer to continue the purchase process with a new delivery date or cancel your order and refund you the total amount you disbursed. The Gift Vouchers will be delivered on the date you indicated when placing your order. For the purposes of these Conditions, “delivery” will be deemed to have been made or the order will be deemed to have been “delivered” when you, or a third party designated by you, are in physical possession of the products, which will be materialized by the signing of the receipt of the order at the agreed delivery address. IMPOSSIBILITY TO DELIVER If it is impossible to deliver your order, our shipping partner (Bpost) will try to find a secure place to drop off your package. If he can’t find a safe place, your order will be sent back to his warehouse. He will also leave you a message indicating the place of deposit of your order. ERROR OR LOSS It goes without saying that only YOU, the customer, and not we, Angela’s, are responsible for entering the correct delivery address to ensure correct and timely delivery. When an order is late (not delivered within the maximum delivery period of 14 days) or is not delivered or is lost, an investigation is opened at Bpost. Such a procedure can take time. A period during which no refund, exchange or other compensation can be made. TRANSFER OF RISKS AND OWNERSHIP OF PRODUCTS The risks associated with the product are your responsibility from the date of delivery. Ownership of the products will pass to you upon receipt of your full payment of all sums due in this respect, including delivery charges, or upon delivery if it has taken place at a later date. PRICE AND PAYMENT The price of the products will be that always indicated on our website, except in the case of manifest error. Errors may occur despite our best efforts to ensure that the prices shown on the site are correct. If we discover an error in the price of the product or products you have ordered, we will inform you as soon as possible and offer you either to confirm your order at the correct price or to cancel it. If we are unable to contact you, the order will be considered canceled, and you will be refunded the full amount paid. We are not obliged to sell you a product at an incorrectly lower price (even after we have sent you the Delivery Confirmation) if the error is obvious and unambiguous and you are reasonably able to identify it. The prices displayed on our site are inclusive of VAT (all taxes included) with the exception of delivery costs, which will be added to the total amount to be paid. Prices may be changed at any time. However, no changes will affect orders for which an order confirmation has already been sent. After you have selected all the products you wish to purchase, they will be added to your basket. Then we will process your order and you will be prompted to make payment. You will then have to follow the different stages of the purchase process by informing yourself or verifying the necessary information each time. During the purchase process, you always have the possibility to modify the details of your order before making the payment. In addition, if you are registered in our system as a registered user, all data relating to your past orders will be available from us in the “REGISTERED CUSTOMERS” section. You can make payment with; PayPal or bank transfer. (Your card data will be encrypted in order to limit any risk of unauthorized access. The corresponding amount will be debited from your card when the products, subject of your order, leave our warehouse.) By clicking “Approve Payment” and paying accordingly, you confirm that the payment method/credit card belongs to you and that you agree to our/these Terms and Conditions and our Privacy & Shipping Policy. Credit cards are subject to validation checks and authorization by the organization issuing these cards. If we do not obtain the necessary authorization for payment, we will not be responsible for the delay and / or non-delivery of the products and we will not be obliged to enter into an agreement with you. VALUE ADDED TAX In accordance with the legislation in force, any purchase made on the Angela’s site is subject to value added tax (VAT). EXCHANGE AND RETURN POLICY Our products are food products and are therefore not eligible for exchanges and / or returns. You are of course entitled to returns and refunds if a product received does not meet the high quality requirements that we expect. However, please contact us beforehand via angelasfoodcatering@gmail.com or 0471 22 12 68 to discuss the problem and (possible) return procedures. The direct costs incurred as a result of any necessary return of the products are your responsibility, except in the event that Angela’s has sent you products different from those ordered. Returns of defective or non-compliant products with your order. If, upon delivery of the goods, you believe that the product does not comply with your order, please contact us immediately (within 5 working days) via the email address angelasfoodcatering@gmail.com. Any visible damage and/or qualitative defect of an item or other delivery defect must be reported immediately (within 5 working days), otherwise any right to compensation will expire. We will carefully examine the returned product and inform you by e-mail within a reasonable time if the product can be refunded or exchanged (if applicable). The refund or exchange of the article will take place as soon as possible and, in any case, within 14 days from the date of receipt of the goods and the e-mail confirming that the refund or the exchange of the product has been approved. LIABILITY AND DISCLAIMER CLAUSES Except as expressly stated otherwise in these conditions, our liability in respect of any product purchased on our site is strictly limited to its purchase price. Given the open nature of this website and the possibility of errors in the storage and transfer of digital information, we do not guarantee the accuracy or security of any information transferred or obtained through this site, unless explicitly stated otherwise. All documents, descriptions and information relating to the products appearing on this site are given “as is”, without guarantee of any kind, express or implied, with the exception of the guarantees provided by law. In this sense, and if you are a party to the Contract as a consumer or user, we are required to provide you with products that comply with the contractual provisions and we are liable to you in the event of non-compliance of the products at the time of the delivery. The products are deemed to comply with the contractual provisions if the following conditions are met: (i) they must comply with the description that we have offered and have the characteristics that we have provided on this site; (ii) they must be suitable for the use for which these products are generally designed; (iii) they must meet quality and performance criteria generally accepted for similar products and which can reasonably be expected. To the extent provided by law, all guarantees are excluded except for those in favor of consumers and users who cannot legally be excluded (according to the legal guarantee of conformity provided for in articles 1649 bis to 1649 Code) The products we sell, including handicrafts, often have characteristics unique to the natural materials used in their manufacture. These characteristics may be subject to variations in the level of texture, flavor or color. Under no circumstances can these variations be considered as defects or damages. On the contrary, you must be aware of the existence of these variations and be able to appreciate them. We only choose quality products but the natural characteristics are inherent in certain products and must be accepted as part of their intrinsic aspect. The provisions of this clause do not in any way affect your rights as a consumer and user, nor the right to cancel the Contract. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS You may not misuse this website by deliberately introducing viruses, trojans, worms, logic bombs, other malicious or technologically harmful software or material. Unauthorized access to this site, the server on which this site is located, or any other server, computer or database connected to the Angela’s website is prohibited. You agree not to attack this website with a denial of service attack or a distributed denial of service attack. Any breach of this provision is tantamount to a breach within the meaning of applicable law. We will report any non-compliance to the appropriate authorities to identify the attacker. In the event of non-compliance with this clause, the authorization to use this site will be immediately withdrawn. We cannot be held responsible for any damages or harm resulting from a denial of service attack, virus or any other technologically harmful or harmful software or material which may affect your computer, equipment, data or material as a result using this website or downloading content from or from other sites to which this site directs you. LINKS FROM OUR WEBSITE When our site contains links to other sites and information provided by third parties, these links are provided for informational purposes only, without our being able to exercise any control over the content or information of these sites. We therefore accept no responsibility for any loss or harm resulting from the use of these links. WRITTEN NOTICES Due to applicable law, we are required to provide you with certain information or communications in writing. By using this site, you agree that your communications with us and our contractors will be primarily electronic. We will contact you by email or notify you via notifications on our site. For contractual reasons, you agree to the use of this electronic means of communication and you approve that all agreements, notices, information and other communications that we send to you electronically comply with legal provisions requiring that such communications be in writing. . This provision in no way affects your statutory rights. OPINION Preferably use our contact form to send us notifications. Unless otherwise stated, we may send notices to you at the email or postal address you provide to us with your order. Notices will be deemed to have been received and duly made when they are posted on our site, 48 hours after an email is sent, or three days after any letter is sent. To prove that a communication has been sent, it is sufficient, in the case of a letter, to demonstrate that it was correctly addressed, stamped and correctly posted; in the case of an e-mail, it is sufficient to demonstrate that it was actually sent to the e-mail address provided by the recipient. INTELLECTUAL PROPERTY You acknowledge and agree that all copyrights, trademarks and intellectual property rights in any information or content appearing on this site shall be and shall at all times remain the property of us or our licensors. You may use this information only as expressly authorized by us or our licensors. This does not prevent you from using this site to the extent necessary to copy your order information or contact details. TRANSFER OF RIGHTS AND OBLIGATIONS The contract is binding on both parties and their respective successors, assigns and assigns. You may not transfer, assign, charge, sub-contract or otherwise transfer any contract or any rights or obligations under it without our express prior written consent. We may transfer, assign, charge, sub-contract or otherwise transfer a contract or any right or obligation under it at any time during the term of the contract without your permission. For the avoidance of doubt, such transfers, assignments and other waivers should not affect your rights as a consumer, if any, and may in no way limit or exclude any express and implied warranties we have made to you. FORCE MAJEURE We are not liable for failure to perform or delay in performance of contractual obligations due to events beyond our reasonable control (“Force Majeure”). Force majeure includes any act, event, non-execution, omission or accident which is reasonably beyond our control, and in particular: i. Strike, lockout or other forms of protest/demonstration.ii. Civil unrest, insurrection, invasion, terrorist attack or threat, war (declared or not), threat or preparation for war.iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic or other natural calamity.iv. Inability to use trains, boats, planes, motorized transport or other means of public or private transport.v. Inability to use public or private telecommunications systems.vi. Decisions, decrees, laws, regulations or restrictions of any government or public authority.vii. Strike, incident or accident in maritime or river transport, postal transport or any other type of transport. Our contractual obligations are, on the one hand, suspended for the duration of the Force Majeure and, on the other hand, the period during which we must comply with these obligations is extended by a period equal to the duration of the situation of force. major. WAIVER OF LAW In the event that we no longer require you to strictly comply with your contractual obligations or with any of these general conditions, or if we do not exercise any of the rights or claims to which we are entitled under this Agreement or the Terms and Conditions, this will not constitute a waiver by us or a limitation of our rights or remedies and does not relieve you of the performance of your obligations. Our waiver of any specific right or remedy does not constitute a waiver of any other right or remedy arising under the Contract or the Terms and Conditions. No waiver by us of any of these rights, remedies or conditions under the Contract shall be effective until so qualified and communicated to you in accordance with the provisions of the Notice Clause herein. above. PARTIAL NULLITY If one of these conditions or one of the provisions of the contract is declared null and void by virtue of a final decision of a competent authority, the other general conditions will continue to apply without being affected by the said cancellation. FULL AGREEMENT These Terms and all documents referred to in these Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede any prior agreements, promises or arrangements entered into verbally or in writing between the parties. The parties agree that neither has relied on any representation or promise made by the other party, or which may be implied by oral or written representation, during the negotiations between the parties prior to the conclusion of the contract, except as expressly provided in these terms. Each party waives all recourse concerning any misrepresentation made by the other party, whether oral or written, before the date of signature of the contract (unless these misrepresentations were made fraudulently). The only remedy that the other party can exercise, will be the termination of the contract as provided for in these conditions. OUR RIGHT TO VARY THESE TERMS We have the right to revise and modify these terms and conditions at any time. You are subject to the terms and conditions in force when you use this site or place an order, except when the law or the competent authorities oblige us to retroactively modify these terms, conditions or privacy policy. In this case, any changes will also apply to orders you have previously placed. APPLICABLE LAW AND JURISDICTION The use of the Angela’s website and the contract for the purchase of our products on our site are governed by Belgian law. Any dispute arising out of or in connection with the use of our website or such agreements falls within the jurisdiction of the Belgian courts and tribunals. Last modification on: May 17, 2021